Effective Date: 03/24/2025
Who We Are
Welcome to SellX. Our website address is: https://sellx.co.za. SellX is an online marketplace that operates globally, providing a platform for buyers and sellers. Protecting your privacy and ensuring the security of your personal information is our top priority.
Information We Collect
We collect various types of information to provide and improve our services, including:
- Personal Information:
- Name, email address, phone number, billing and shipping address.
- Payment information (processed securely by third-party payment gateways; we do not store credit/debit card details).
- Account login credentials, if you create an account.
- Non-Personal Information:
- IP address, browser type, device information.
- Usage data, including page visits, browsing history, and referral sources.
- Cookies and tracking technologies (explained below).
- Transactional Data:
- Order history, purchase details, returns, and refunds.
- Communication Data:
- Customer service interactions, inquiries, and feedback provided through our platform.
How We Use Your Information
We use the information collected for the following purposes:
- To process and fulfill orders, payments, and shipments.
- To provide customer support and respond to inquiries.
- To improve our website, services, and user experience.
- To send transactional and promotional emails (you may opt-out of marketing emails at any time).
- To prevent fraud, unauthorized access, and ensure website security.
- To comply with legal obligations and enforce our terms and conditions.
Comments
When visitors leave comments on the site, we collect the data shown in the comments form, as well as the visitor’s IP address and browser user agent string to help with spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Media
If you upload images to the website, avoid including embedded location data (EXIF GPS). Visitors to the website can download and extract location data from images posted on the site.
Cookies & Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience and improve our services. Cookies are small text files stored on your device. You can control or disable cookies through your browser settings.
- Essential Cookies: Required for site functionality, such as login authentication and cart management.
- Analytics Cookies: Help us understand site traffic and user behavior.
- Marketing Cookies: Used to provide personalized advertisements and promotions.
- Third-Party Cookies: Some cookies are set by third parties (e.g., payment processors, analytics providers, advertising partners).
Cookie Duration:
- Login cookies last for two days; screen option cookies last for a year.
- If you select “Remember Me,” your login will persist for two weeks.
- If you log out, login cookies will be removed.
Embedded Content from Other Websites
Articles on this site may include embedded content (e.g., videos, images, articles). Embedded content from other websites behaves as if the visitor has visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that content.
Who We Share Your Data With
We do not sell or rent your personal information. However, we may share your data with:
- Service Providers: Payment processors, shipping providers, analytics services, and marketing partners.
- Legal Compliance: If required by law, to comply with a legal obligation, or in response to valid requests by public authorities.
- Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction.
How Long We Retain Your Data
- If you leave a comment, the comment and its metadata are retained indefinitely for moderation and spam detection.
- User account information is stored as long as the account is active. You may request deletion of your account.
- Transaction records are kept for legal, accounting, and tax purposes.
What Rights You Have Over Your Data
You have the right to:
- Request an exported file of the personal data we hold about you.
- Request that we erase any personal data we hold about you (except for data required for legal, administrative, or security reasons).
- Opt-out of marketing communications.
- Withdraw consent where we rely on it to process your information.
To exercise these rights, contact us at support@sellx.co.za
Security Measures
We take appropriate security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
Where Your Data Is Sent
Visitor comments may be checked through an automated spam detection service. Additionally, certain data may be processed by third-party services (e.g., payment gateways, shipping providers) that have their own privacy policies.
Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page, and the “Effective Date” will be updated accordingly. We encourage you to review this page periodically to stay informed about how we protect your data.
Contact Information
If you have any questions about this Privacy Policy, please contact us at:
SellX
Website: https://sellx.co.za